data protection
General information
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is all data with which you can be personally identified. You can find detailed information on the subject of data protection in our data protection declaration listed under this text.
Data collection on our website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.
How do we collect your data?
On the one hand, your data is collected when you communicate it to us. This may, for example, be data that you enter in a contact form.
Other data is automatically recorded by our IT systems when you visit the website. This is primarily technical data (e.g. Internet browser, operating system or time of page access). This data is recorded automatically as soon as you enter our website.
What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors. Other data can be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to obtain information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request that this data be corrected, blocked or deleted. You can contact us at any time at the address provided in the imprint if you have any questions about this or other questions regarding data protection. You also have the right to lodge a complaint with the responsible supervisory authority.
Analysis tools and third-party tools
When you visit our website, your surfing behavior can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information about this in the following data protection declaration.
You can object to this analysis. We will inform you about the options for objection in this privacy policy.
GENERAL INFORMATION AND MANDATORY INFORMATION
data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.
Note on the responsible body
Responsible for data processing on this website is :
Christine Brunnmeier
Calle Universidad de la Laguna 11
38670 Adeje
Tenerife, Spain
Phone +34 608 49 60 03
info@crisantastore.com
The responsible body decides alone or jointly with others on the purposes and means of processing personal data (e.g. names, contact details, etc.).
Revocation of your consent to the processing of data
Certain data processing operations are only possible with your express consent. You can revoke your consent at any time. An informal email notification is sufficient for the revocation. The legality of the data processing carried out up to the time of revocation is not affected by the revocation.
Right to complain to the competent authority
As the person affected, you have the right to lodge a complaint with the responsible supervisory authority in the event of violations of data protection law. The responsible supervisory authority for data protection issues is the state data protection officer of the state in which our company is based.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request that the data be transferred directly to another responsible party, this will only be done if it is technically feasible.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.
Encrypted payment transactions on this website
If, after concluding a paid contract, there is an obligation to provide us with your payment details (e.g. account number for direct debit authorization), these details will be required to process the payment.
Payment transactions using common payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
With encrypted communication, your payment data that you send to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, a right to correction, blocking or deletion of this data. You can contact us at any time at the address provided in the imprint if you have any questions about this or other questions on the subject of personal data.
Objection to advertising emails
The use of contact data published as part of the imprint obligation to send unsolicited advertising and information materials is hereby prohibited. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example through spam emails.
DATA COLLECTION ON OUR WEBSITE
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This is:
- Browser type and browser version
- operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of server request
- IP address
This data will not be merged with other data sources.
The basis for data processing is Art. 6 (1) (f) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures.
contact form
If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal email. The legality of the data processing operations carried out up to the time of revocation remains unaffected by the revocation.
The data you enter in the contact form will remain with us until you request deletion, revoke your consent to storage or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.
Registration on this website
You can register on our website to use additional functions on the site. We only use the data you enter for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.
For important changes, such as changes to the scope of our services or technically necessary changes, we will use the email address you provided during registration to inform you in this way.
The data entered during registration is processed on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent at any time. All you need to do is send us an informal email. The legality of the data processing that has already taken place remains unaffected by the revocation.
The data collected during registration will be stored by us for as long as you are registered on our website and will then be deleted. Statutory retention periods remain unaffected.
Comment function on this website
For the comment function on this page, in addition to your comment, information about the time the comment was created, your email address and, if you do not post anonymously, the user name you have chosen will be stored.
Storage of the IP address
Our comment function stores the IP addresses of users who write comments. Since we do not check comments on our site before they are published, we need this data in order to be able to take action against the author in the event of legal violations such as insults or propaganda.
Storage period of comments
The comments and the associated data (e.g. IP address) are stored and remain on our website until the commented content has been completely deleted or the comments have to be deleted for legal reasons (e.g. offensive comments).
Legal basis
The comments are stored on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent at any time. All you need to do is send us an informal email. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
Processing of data (customer and contract data)
We only collect, process and use personal data to the extent that it is necessary for the establishment, content design or modification of the legal relationship (master data). This is done on the basis of Art. 6 Paragraph 1 Letter b of GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures. We only collect, process and use personal data about the use of our websites (usage data) to the extent that this is necessary to enable the user to use the service or to bill them.
The customer data collected will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.
Data transfer when concluding a contract for online shops, retailers and shipping of goods
We only transmit personal data to third parties if this is necessary for the purpose of contract execution, for example to the company entrusted with the delivery of the goods or the credit institution responsible for processing the payment. The data will not be transmitted to any other parties or will only be transmitted if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures.
Data transfer when concluding a contract for services and digital content
We only transmit personal data to third parties if this is necessary for the performance of the contract, for example to the credit institution responsible for processing payments.
The data will not be transferred to any other party or will only be transferred if you have expressly consented to the transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures.
Cookies
We use cookies. Cookies are small text files that are stored on your device when you visit the website. These cannot transmit viruses or malware to your computer, but they do contain information that enables the user to be identified.
A distinction must be made between transient cookies, which are deleted as soon as your browser is closed, and persistent cookies, which are stored beyond the respective session and recognize you the next time you visit the website.
In terms of functionality, a distinction must be made between technically necessary and non-necessary cookies.
Technically necessary cookies
Here you will find all cookies that are required for the operation of our website and its functions (technically necessary cookies). These are usually set in response to an action you have taken. This includes registration, login or settings such as language or cookie preferences. It is possible to deactivate these cookies in the browser. In this case, error-free functioning of our website can no longer be guaranteed.
Cookies that are not technically necessary
Here you will find all cookies that are not absolutely necessary for the operation of our website and its functions (technically unnecessary cookies). The use of such cookies represents data processing that is only permitted with your active consent (Art. 6 Para. 1 Clause 1 Letter a of GDPR). This also applies to the transfer of your personal data to third parties.
You can delete individual or all cookies using your browser settings. You also have the option of deactivating cookies generally or restricting them to certain domains using your browser settings.
SOCIAL MEDIA
Facebook plugins (Like & Share button)
Our web pages contain plug-ins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognise the Facebook plug-in by the Facebook logo on our page. You can find an overview of Facebook plug-ins here: https://developers.facebook.com/docs/plugins/ .
When you visit our pages, a direct connection is established between your browser and the Facebook server via the plug-in. Facebook therefore receives the information that you have visited our page using your IP address. If you click the Facebook “Like button” while you are logged into your Facebook account, you can link the contents of our pages to your Facebook profile. This enables Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or how it is used by Facebook. You can find more information about this in Facebook’s privacy policy at: https://de-de.facebook.com/policy.php .
If you do not want Facebook to be able to associate your visit to our website with your Facebook user account, please log out of your Facebook user account.
Instagram Plugin
Our pages include functions of the Instagram service. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to assign your visit to our pages to your user account. We would like to point out that as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram.
For more information, please see Instagram’s privacy policy: https://instagram.com/about/legal/privacy/ .
PinterestPlugin
On our website we use social plugins from the social network Pinterest, which is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA (“Pinterest”).
When you visit a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the websites visited that also contain Pinterest functions, the type and settings of the browser, the date and time of the request, your use of Pinterest and cookies.
Further information on the purpose, scope and further processing and use of data by Pinterest as well as your rights and options for protecting your privacy can be found in Pinterest's privacy policy: https://about.pinterest.com/de/privacy-policy .
ANALYSIS TOOLS AND ADVERTISING
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
Google Analytics cookies are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.
IP anonymization
We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser plug-in
You can prevent cookies from being saved by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de .
Objection against data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website: Deactivate Google Analytics.
For more information about how Google Analytics handles user data, please see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de .
Contract data processing
We have concluded a contract for order data processing with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
NEWSLETTER
Newsletter data
If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. No other data is collected or is only collected on a voluntary basis. We use this data exclusively to send the requested information and do not pass it on to third parties.
The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the email address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
The data you provide to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe from the newsletter. Data that we have stored for other purposes (e.g. email addresses for the members' area) will remain unaffected.
PAYMENT PROVIDER
PayPal
We offer the option of processing the payment transaction via the payment service provider PayPal (PayPal (Europe) S.à.rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg). This corresponds to our legitimate interest in offering an efficient and secure payment method (Art. 6 Para. 1 lit. f GDPR). In this context, we pass on the following data to PayPal insofar as it is necessary for the performance of the contract (Art. 6 Para. 1 lit. b. GDPR).
First name
Last name
address
E-mail address
Telephone number
The processing of the data specified in this section is neither required by law nor by contract. Without the transmission of your personal data, we cannot process a payment via PayPal. [You have the option of choosing a different payment method.]
PayPal carries out a credit check for various services such as payment by direct debit in order to ensure your willingness and ability to pay. This corresponds to PayPal's legitimate interest (according to Art. 6 Para. 1 lit. f GDPR) and serves the purpose of executing the contract (according to Art. 6 Para. 1 lit. b GDPR). For this purpose, your data (name, address and date of birth, bank account details) are passed on to credit agencies. We have no influence on this process and only receive the result of whether the payment was made or rejected or whether a review is pending.
Further information on objection and removal options with PayPal can be found at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Your data will be stored until the payment is processed. This also includes the period required to process refunds, debt collection and fraud prevention. [According to [§ 147 AO / § 257 HGB], a statutory retention period of [X] years applies to us for the following documents: [ ]]
technical advice
It should be checked whether log files are created from PayPal events, which may contain personal data in plain text.
Legal Notice
No order processing according to Art. 28 GDPR
PayPal is not a processor within the meaning of Art. 4 No. 8 GDPR. It has its own responsibility. ( https://www.lda.bayern.de/media/FAQ_Abgrenzung_Auftragsverarbeitung.pdf )
Miscellaneous
Special features apply when using Instant Payment Notifications ( https://developer.paypal.com/docs/api-basics/notifications/ipn/IPNIntro/ )
Stripe
We offer the option of processing the payment transaction via the payment service provider Stripe, ℅ Legal Process, 510, Townsend St., San Francisco, CA 94103 (Stripe). This corresponds to our legitimate interest in offering an efficient and secure payment method (Art. 6 Para. 1 lit. f GDPR). In this context, we pass on the following data to Stripe, insofar as it is necessary for the performance of the contract (Art. 6 Para. 1 lit. b. GDPR).
Name of Cardholder
E-mail address
Customer number
Order number
Bank details
Credit card details
Credit card validity period
Credit card verification number (CVC)
Date and time of transaction
Transaction amount
Name of the provider
Location
The processing of the data specified in this section is neither required by law nor by contract. Without the transmission of your personal data, we cannot process a payment via Stripe. [You have the option of choosing a different payment method.]
Stripe takes on a dual role as controller and processor in data processing activities. As controller, Stripe uses your transmitted data to fulfill regulatory obligations. This corresponds to Stripe's legitimate interest (according to Art. 6 Para. 1 lit. f GDPR) and serves to execute the contract (according to Art. 6 Para. 1 lit. b GDPR). We have no influence on this process.
Stripe acts as a processor in order to complete transactions within the payment networks. As part of the order processing relationship, Stripe acts exclusively according to our instructions and has been contractually obliged to comply with data protection regulations within the meaning of Art. 28 GDPR.
Stripe has implemented compliance measures for international data transfers. These apply to all global activities where Stripe processes personal data of individuals in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs).
Further information on objection and removal options with Stripe can be found at: https://stripe.com/privacy-center/legal
We will store your data until the payment is processed. This also includes the period required to process refunds, debt collection and fraud prevention. [According to [§ 147 AO / § 257 HGB], we are subject to a statutory retention period of [X] years for the following documents: [ ]]
Legal Notice
address
Stripe Payments Europe Limited 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland